CURRENTLY

Co-Leading Consumer App & Support Tools at Zomato


Meals for One

Zomato Lifeline

Reviews 2.0

Merchant Onboarding DIY

Coffee Shop Awards

MY PROJECTS AT

Zomato

In February of 2019, I joined the Product Design team of Zomato, a search & discovery platform for Food turned full fledged food tech company. For a long time I had admired the principles in which Zomato designs and builds its product.


Zomato is focused on creating a simple, native, and reliable Food-tech app which is now available in 550 cities in India and 11 countries. Here are some of the projects I’ve worked on:

Meals for One

Single-serve. Free delivery. No additional charges.

Zomato is now the primary source for daily office lunches and dinners for a lot of our customers. It is essential that we make food more affordable for them otherwise this trend of daily ordering would not sustain. It has now become the primary source for daily office lunches or dinners for a sizeable portion of our base.

Create a property for our daily ordering, price-sensitive users where they can easily discover affordable single person meals & can purchase them seamlessly.

Meals for one makes discovering affordable single-serve meals easy, and purchase seamless with express checkout with no additional charges.
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Zomato Lifeline

The Lifeline of Zomato's operation.

Zomato's support has 3 user bases to it. If in case anything goes wrong we first reach out to the Zomato support. In the complex ecosystem of the food industry, where so many external factors like the unpredictable weather, erratic chef moods, package handling errors, traffic etc. things can go wrong in a second.

Our goal was to create a tool which can help all the support agents, delight teams and internal users to better understand and resolve the customer queries.

Zomato Lifeline helps track the order, raise different issue with the order in a guided manner, helps with the customer, merchant, rider details, and just about everything required to provide A1 service to our customers.
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Reviews 2.0

Reviews that bring you closer to your perfect meal experience!

Trusting a restaurant with your meal is a leap of faith because the meal is just a part of the entire experience - ambience, crowd, value for money, service etc. are elements that also make or break the occasion or the mood.

We wanted to create a platform where the reviews help people decide, and the only way we could do is help people consume reviews easily by making them short & crisp and by helping people post reviews quickly and efficiently.

With Reviews 2.0, you don’t have to be a pro reviewer to compose good reviews. You can now add a very helpful review on Zomato in under 30 seconds (yes, you read that right!).
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Merchant Onboarding DIY

Helping restaurant partners go live in a day.

As Zomato is present in 550+ cities in India, and we onboard so many new cities every month also, the new restaurants getting onboarded from existing cities it takes a lot of time and manual intervention from our team. And as the steps increases the dependency, the time also increases.

We want to enable restaurants partner to onboard themselves on the Zomato platform starting with creating a restaurant page, setting up for online order and also for the dine out customers.

We created a DIY platform for the users which helps them onboard themselves and start fulfilling orders in less than 48 hrs.
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Coffee Shop Awards- Jakarta and Dubai

Single-serve. Free delivery. No additional charges.

Zomato is now the primary source for daily office lunches and dinners for a lot of our customers. Meals for one makes discovering affordable single-serve meals easy, and purchase seamless with express checkout with no additional charges.

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